Autoguard Group is aiming to speed up motor guarantee processing occasions for dealers by adopting the Allstar ServicePoint online platform.
The enterprise beforehand assigned repairs to its very own national database of garages. Having said that, employing Allstar’s know-how and repairer network as an alternative will provide far better customer outcomes, explained Autoguard Group operations director, John Wade.
“Historically, we have managed our own repairers, ranging from smaller independents to major dealer groups. Nevertheless, all of these firms have diverse means of functioning with us and ultimately this can lead to delays in repairs and getting the client again on the highway.
“Adopting Allstar ServicePoint delivers us with accessibility to a community of unbiased and franchise repairers who all work to the similar large standards and use the similar procedures when it will come to acquiring statements submitted, reviewed and authorized. This is a large advantage.
“For our 150,000-in addition clients, this will indicate enhanced reaction periods on assert selections, and faster repairs once the go-ahead is given. For us, it will cut down our administrative load, primarily by decreasing phone targeted visitors, as nicely as offering centralised billing for all the get the job done carried out through the platform.”
ServicePoint is supplied by Allstar Business enterprise Solutions primarily based on technology from epyx. It is an on the net portal built for businesses to manage vehicle and van servicing and repair service by way of a national community of garages, with a selection of on the net equipment giving superior levels of system control. Equally Allstar Business enterprise Solutions and epyx are owned by Fleetcor.